Online Coaching Membership Options
Online Personalized Coaching Membership Policies
Upgrading a Membership
If you need to upgrade to more classes per week please contact us and we can make that change immediately. If you upgrade mid-month of your membership you will simply be charged the prorated upgrade cost on your next billing cycle.
Downgrading a Membership
If you need to downgrade your membership to less classes per week contact us 7 days prior to your membership renewal date and your renewal and payment will be adjusted as per your instruction. We do not issue refunds or credits for downgrades partial monthly term (3o days)
Cancellation of Monthly Membership
We want members to attending our gym that are 110% satisfied with the quality of service therefore we do not hold members to a contract. If for whatever reason you need to cancel your membership please contact us and your membership will be terminated after 30 days of receiving the email notification.
Nutrition Coaching Membership
Contact us if you decide to cancel your Phase 1 Gold or Platinum membership before it’s 3 month term is completed, then there is a $30 cancellation fee. There are no holds, refunds, credits or transfers to another individual granted on any of our Nutrition memberships.
You may put your monthly fitness membership on hold for a minimum of 14 days for a maximum of 60 days and we only accept 3 holds per calendar year (January 1 – December 31 with accumulated total not exceeding 60 days). Please contact us 7 days prior to the first day of your hold and give us the exact dates you will be away. Your payment date and renewal date will simply be delayed by the length of the hold. If you have been advised by your doctor or practitioner to take a break from your training, please contact us immediately so we can make arrangements to suspend your membership until you are well enough to return (this also pertains to pregnancy and holds can be extended to 60 days post delivery date). We do not backdate holds.
Refunds or Transfers
There will be no refunds or transfers for memberships, punch cards, nutrition counseling session, follow-ups, nutrition challenges or personal training sessions.